Privacy Policy

Who we are?

We are Nock Deighton (Registered Company No 6589318 Registered Office, 34-35 Old Smithfield, Whitburn St, Bridgnorth WV16 4QN), trading as Nock Deighton.

Nock Deighton is the Data Controller in respect of your personal information and is responsible for ensuring that the information we collect is processed in accordance with General Data Protection Regulations (GDPR).

How do we collect information from you?

We collect information from you when you visit the Salthouse Rise, Nock Deighton website also when you contact us in writing, speak to us on the phone, by email or any other type of electronic communication, or talk to us face to face.

What types of information do we collect from you?

We collect different categories of information about you, depending on the products and services you want from us and/or the reason why we need to process information relating to you. This could be personal information (for example your name and address), or other more sensitive data that we would only collect and use in very particular circumstances that are set out in law.

How is your information used?

We may use your information:

For the purposes to which you provided the information
For providing products and services to you
To allow us to be able to communicate and provide services appropriate to your requirements
For the fulfilment of our contractual obligations to you during the sales process
Providing care, support and information to you both during and after the sales process
To provide you with updates you have requested including keeping track of specific properties
To contact you for your views on our services and events and notify you about important changes to the site and our services
Personalising our interactions with you
To analyse the information we collect so that we can administer, improve and develop our business and the service/products we offer
Ensure that any content on the site is presented to you in the most effective manner for you, your requirements and your computer
To ensure we meet our legal requirements
For all other purposes consistent with the proper performance of our operations and business

Who has access to your information?

We may share your information with the following third parties for the reasons detailed; Ling Homes

If we enter into a joint venture with or merge with a business entity, your information may be disclosed to our new business partner.

Third parties which provide services for us where necessary for the delivery of our services, for example:

Contractors who provide after sales care services on our behalf
Contractors who undertake sales and marketing services on our behalf
Third parties who administer agreements on our behalf
Suppliers who provide or make provisions to provide services to, or in relation to your property
Managing agents appointed in accordance with the terms of your home purchase agreement
Home Warranty suppliers such as LABC in order to support the administration of the relevant warranty
Law enforcement agencies or regulatory bodies where we are required to do so in order to comply with a regulatory or legal provision

We will not sell or rent your information to third parties.

What are your rights in relation the personal data we process?

You have the right to:

Ask for a copy of the information about you held by us in our records
Require us to correct any inaccuracies in your information
Make a request to us to delete what personal data of yours we hold in certain circumstances. This right is not absolute and it may not be possible for us to delete the information we hold about you, for example, if we have an on-going contractual partnership or are required to retain information to comply with our legal obligations
To object to how your data is being used and how it is going to be used in the future.
You may also object to the processing of your personal information for the purposes of direct marketing and for the purposes of statistical analysis
You can ask us to transfer your personal data to different data controller or to you in some circumstances

How long will we keep your information for?

We will keep your personal information for as long as we need it to provide the services and products you request from us. We may also keep it to comply with our legal obligations, to resolve complaints and to enforce our rights. As a result, the length of time we keep your information will vary depending on the purposes which we have it. We will always comply with Data Protection legislation in regard to how long we keep your data.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. However, we cannot guarantee the security of any information you transmit to us. We recommend that you take every precaution to protect your personal information.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Cookies & IP addresses

What are Cookies and why are they used?

Information regarding your use of the site, including when you access the site, which part of the site you access most often and the developments and properties that you view on the site or save. This information is collected by actively tracking your browsing activity and collected through the use of cookies. Cookies are small text files which identify your computer to our servers. They are used to improve the user experience and enhance our service offer to you.

Links to other sites

In Governing the use of data in web browsing activity, this privacy policy relates specifically to the use of this site only and does not extend to your use of, provision of data and collection of data on any site not connected to us which you may access by following a hyperlink within the site.

If you follow a link to any other website, they should have available their own privacy policy, we do not accept responsibility or liability for their operation or misuse of your data.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Company Secretary;

By email: [email protected]

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO):

By Post: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

By phone: 0303 123 1113 {local rate) or 01625 545 745 if you prefer to use a national rate number.

Alternatively, visit ico.org.uk or email [email protected]